Diploma in Tourism and Hospitality QCF – Level 3

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A management programme aimed at those wishing to gain access to the first year of selected university degrees, or to a CTH Level 4 Diploma course. It is also a free-standing qualification for first employment at team member level.

Hospitality and Tourism is the world’s single biggest industry, covering everything from international airlines and global hotel chains right down to small family-run restaurants and private tour guiding. The career options are huge and varied. CTH offers undergraduate & postgraduate level programmes specially designed to prepare the next generation of professionals in the sector.

This preliminary foundation course is the first step towards an exciting career…

The CTH Diploma in Tourism & Hospitality is a 120 Credit course (comprising 600 Guided Learning Hours) where students are required to demonstrate interpersonal, self study and research and presentation skills throughout the qualification. Assessments are developed to encourage these skills to provide students with a very strong foundation for further studies in hospitality and tourism sectors.

Students can achieve the guided learning hours in combination of face to face classroom interactions, attending seminars, visits to hotels, self study and group study as well as research work. If students are based at a study centre, they will be required to attend a certain number of lecture hours to support their studies, and will receive guidance to complete the learning hours.

Admission requirements

Students must have completed secondary education at AS level with a minimum age of 17 years and have the following English proficiency: Minimum English IELTS 4.5 or an approved equivalent. (Recommended English IELTS 5.0 level or an approved equivalent).

Students who do not satisfy the English language requirement, may choose to combine this programme with CTH’s Certificate in English for Hospitality & Tourism (Levels 1 & 2).

Syllabus Overview

Candidates must achieve all 4 Mandatory units, providing 120 credits
i.e. a total of 120 credits, all at level 3

Min credit (Mandatory units): 120

Max credit (Mandatory units): 120

Min GLH for qualification: 600

Max GLH for qualification: 600

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Syllabus Overview

Mandatory Units

Unit no. Unit title L CV GLH Ofqual no.
EHRTH Essentials of human resources and business computing in tourism and hospitality 3 30 150 H/504/4382
This unit aims to introduce learners to the essentials of human resources in tourism and hospitality. Learners will understand the organisation of staff in tourism and hospitality, the principles of leadership, motivation and equal opportunities and the use of IT in tourism and hospitality.
Assessment: Assignment
EMCRTH Essentials of marketing and customer relationships in tourism and hospitality 3 30 150 K/504/4383
This unit aims to introduce learners to marketing, sales and customer relationships in the tourism and hospitality industry. Learners will understand how a hospitality or tourism business is affected by external factors in which it operates. They will understand the key concepts of marketing and sales techniques. Learners will gain an understanding of the importance of customer care. Learners will develop skills to enable them to deliver effective customer service and to identify areas for improvements.
Assessment: Examination
THI Tourism and hospitality industry 3 30 150 M/504/4384
This unit aims to introduce learners to the tourism and hospitality industry. Learners will understand the types and characteristics of different hotel and food service providers. Learners will also understand the roles and functions of different delivery channels operating within the industry and will be able to gain an insight into how the industry has developed and is likely to develop in future.
Assessment: Assignment
ETHO Essentials of tourism and hospitality operations 3 30 150 T/504/4385
This unit aims to introduce learners to a range of functions within the tourism and hospitality industry i.e. front office, housekeeping, food and beverage operations, destination analysis and tour guiding operations.
Assessment: Assignment
TOTAL 120 600